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FAQs

Downloadable Resources DateSize
Charm and Font Size Chart 2017 616KB

How to clean you Heather B. Moore jewelry.
The best way to clean your jewelry at home is to put a drop of mild dish soap on a new soft bristle toothbrush. Scrub the surface of the jewelry gently with the toothbrush and soap for less than 1 minute. Then, rinse off completely with lukewarm water and finish by drying thoroughly with a polish/microfiber cloth. Never use store bought jewelry cleaner or harsh chemicals, such a ammonia, bleach, etc.

What is your return policy?
Heather B. Moore will accept returns or exchanges on non-personalized chain, Harriet Stones, and gemstones. Returns will be issued STORE CREDIT ONLY. Notice must be sent within 10 business days from the original ship date. Items must be returned in the same condition in which they were shipped. All personalized orders are final.

What steps must I take in order to return an item?
You must contact your Customer Service Representative to receive a Return Merchandise Authorization (RMA) number before returning anything to us. This includes anything from a repair to cleaning to adding a charm to a bracelet. Failure to include an RMA number with any return will result in a $25 processing fee.

What other stones do you set in your charms?
Currently, the only stones that Heather B. Moore sets are white, cognac, black, yellow, and pink diamonds.

Can I send back a charm and have something else stamped on it?
Unfortunately you cannot. Due to the craftsmanship of each individual piece we are unable to add stamps to a piece once it has been finished and sent out.